Customer Story - chick-fil-a (miami)
"With Workstream, we were able to hire our first applicant within 5 days!"
- Justin Lindsey, Chick-fil-A franchisee (Miami)
31
Applicants in a week
6
On-boarded in a month
50%
Time saved on hiring
About Chick-fil-A
Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Headquarters: Atlanta, GA

Industry: Food & Beverages, Franchise
With numerous locations, it is important for Chick-fil-A to have a constant stream of hourly workers to manage their daily operations.
When it comes to hiring, response time is extremely important as applicants may accept another job offer while awaiting a response.
Business Challenge
As millennials shift away from the traditional communication methods of phone calls to schedule interviews, Chick-fil-A franchisee Justin Lindsey had to find a way to reach potential applicants in a time efficient manner. When it comes to hiring, response time is extremely important as applicants may accept another job offer while awaiting a response. As such, Chick-fil-A sought out a hiring solution that could address all their needs at once. Using Workstream has allowed this Chick-fil-A franchisee to make immediate contact with new applicants and to fully automate the on-boarding process.

Ever since Chick-fil-A started using Workstream, they saw 31 applicants in a week. Just within a month, Chick-fil-A had on-boarded 6 hourly workers that have greatly assisted with the day-to-day operations in the store. This has helped them saved 50% of the time that they would have had previously spend on hiring.
Features Used
Text-to-apply
To appeal and reach out to the millennial applicants, Workstream offers the text-to-apply feature whereby applicants could apply for the job through a simple text message that could be displayed on posters and concierge. This allows interested applicants to apply for the job directly on their mobile.
Smart Screening
The smart screening function allows for employers to set screening metrics such that the system would automatically remove unqualified applicants from the hiring cycle. This allows Chick-fil-A to only receive the qualified applicants and help them save time on having to manually screen through applicants.
Automated SMS
To increase the response rate between employers and applicants, Workstream provided automated SMS whereby employers can automate text-messages to the applicants and send follow-up reminders without extra effort.
"With Workstream, we were able to hire our first applicant within 5 days!"

Justin Lindsey
Chick-fil-A franchisee (Miami)
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